MULTI-MODAL DIGITAL COMMUNICATION ARCHITECTURE FOR PATIENT ENGAGEMENT
US Patent No. 12,592,322
Date of Patent: March 31, 2026
ABSTRACT
A method of leveraging a multi-modal digital communication architecture for patient engagement according to one embodiment includes generating a session identifier for a session between the computing system and a client device of a user in response to loading a web resource on the client device, creating a user journey in a database of the computing system, associating the session identifier with the user journey, validating user registration information of the user. Wherein the user registration information includes a name of the user and a mobile number of a user mobile device of the user, receiving a user message from the user via the client device, and sending a Short Message Service (SMS) message to the user mobile device in response to receiving the user message from the user via the client device to establish an SMS-based communication channel with the user.